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Upcoming 2023 Course Dates:

June 28

August 23

September 20

October 11

November 8

December 6


Delivery: Virtual, Intructor-led

Duration: 3 days


Palo Alto Networks next-generation firewalls are architected to safely enable applications and prevent modern threats. Their approach identifies all network traffic based on applications, users, content and devices, and lets you express your business policies in the form of easy-to-understand security rules.

Flexible deployment options and native integration with their next-generation security platform extend the policy enforcement and cyberthreat prevention to everywhere your users and data are located: in your network, on your endpoints and in the cloud.


Course Overview and Objectives

Successful completion of this three-day, instructor-led course will enhance the participant’s understanding of how to troubleshoot the full line of Palo Alto Networks Next-Generation Firewalls.

Participants will perform hands-on troubleshooting related to the configuration and operation of the Palo Alto Networks firewall. Completion of this class will help participants develop an in-depth knowledge of how to troubleshoot visibility and control over applications, users, and content.

The Palo Alto Networks Firewall 11.0: Troubleshooting course is three days of instructor-led training that will help you:

  • Investigate networking issues using firewall tools including the CLI

  • Follow proven troubleshooting methodologies specific to individual features

  • Analyze advanced logs to resolve various real-life scenarios

  • Solve advanced, scenario-based challenges


Scope and Target Audience


  • Course level: Advanced

  • Course duration: 3 Days

  • Course format: Combines lecture and hands-on labs

  • Platform supported: Palo Alto Networks® next-generation enterprise firewalls running the PAN-OS® operating system

Target Audience:

  • Security Engineers

  • Security Administrators

  • Security Operations Specialists

  • Security Analysts

  • Network Engineers

  • Support Staff



Participants must complete the Firewall 11.0 Essentials: Configuration and Management (EDU-210) course. Participants must have strong practical knowledge of routing and switching, IP addressing, and network security concepts, and at least six months of on-the-job experience with Palo Alto Networks® firewalls.



This class is comprised of the following modules focusing on equipping the student to develop an in-depth knowledge of how to troubleshoot visibility and control over applications, users, and content.

  • Module 1 - Tools and Resources

  • Module 2 - CLI Primer

  • Module 3 - Flow Logic

  • Module 4 - Packet Captures

  • Module 5 - Packet-Diagnostics Logs

  • Module 6 - Host-Inbound Traffic

  • Module 7 - Transit Traffic

  • Module 8 - System Services

  • Module 9 - Certificate Management and SSL Decryption

  • Module 10 - User-ID

  • Module 11 - GlobalProtect

  • Module 12 - Support Escalation and RMAs

  • Module 13 - Next Steps

EDU-330: Firewall: Troubleshooting (11.0)

Excluding Sales Tax
  • Flexible course dates offered. Please enter your preferred course date or you can choose at a later date. Our team will confirm by email your course registration confirmation, course material and instructions.

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